Refund & Cancellation Policy

Website: https://www.odiadtp.blogspot.com
Last Updated: 24 August 2026

At OdiaDTP.com, we sell digital products such as PSD, CDR, PMD, AI files, editable templates, graphics, DTP designs and other downloadable design resources.

Because our products are delivered digitally and can be downloaded, copied and accessed immediately, our refund policy is designed specifically for digital products.

1. Digital Products

All products sold through OdiaDTP.com are primarily digital products.

Examples include:

PSD Files
CDR / CorelDRAW Files
PMD / PageMaker Files
AI / Adobe Illustrator Files
Editable DTP Templates
Wedding Card Designs
Invitation Card Designs
Puja Card Designs
Banner & Poster Designs
Other Digital Design Files

No physical product is normally shipped for these purchases.

2. General Refund Policy

Once a digital product has been successfully delivered or download access has been provided, the order is generally non-refundable and non-returnable.

This is because a digital file cannot be physically returned after it has been downloaded or accessed.

However, this policy does not affect any refund, replacement or other remedy that may be required under applicable law.

3. When You May Request a Refund or Replacement

A customer may contact us if there is a genuine issue such as:

A. Wrong Product Delivered

If you purchased one product but received a different product, please contact us.

After verification, we may provide the correct product or another appropriate resolution.

B. Missing Files

If the product description states that certain files are included but a listed file is missing from your download, please contact us.

We may provide the missing file after verification.

C. Corrupted or Defective File

If the downloaded file is genuinely corrupted or technically defective and cannot reasonably be opened despite using the required compatible software/version specified on the product page, please contact us.

After verification, we may provide a corrected/replacement file.

D. Download Link Problem

If your payment was successful but you cannot access the purchased download, contact us with your order/payment details.

We may provide a new download link after verifying the transaction.

E. Product Materially Different From Description

If the delivered product is materially different from the product description or the advertised product, please contact us.

We will review the issue and provide an appropriate remedy where applicable.

Indian e-commerce rules require applicable refund/return information to be disclosed and provide consumer remedies in situations including defective/deficient products or products/services that do not conform to advertised characteristics.

4. Situations Generally Not Eligible for Refund

A refund will generally not be provided for:

Change of mind after purchase.
Accidental purchase of a product.
Purchasing the wrong design.
Purchasing the wrong file format.
Not checking the product preview before purchase.
Not checking software/version compatibility before purchase.
Customer's inability to use required software.
Customer not knowing how to edit the file.
Customer not having the required font/software.
Customer dissatisfaction with personal design preference when the product matches its description.
Downloading the product and subsequently requesting a refund simply because it is no longer required.

Customers are therefore encouraged to carefully review the product preview, description, included files and software requirements before completing payment.

5. Software Compatibility

Before purchasing, customers should check whether they have compatible software.

For example:

CDR: Compatible CorelDRAW version
PSD: Compatible Adobe Photoshop version
PMD: Compatible PageMaker/software environment
AI: Compatible Adobe Illustrator version

If the product page clearly specifies a required software/version and the customer does not have compatible software, this normally will not qualify for a refund.

6. Refund Request Period

If you experience a genuine technical or delivery issue, please contact us as soon as possible after purchase.

For faster assistance, we recommend submitting the complaint within 7 days of purchase.

This period is intended to help us investigate download, file and delivery issues efficiently and does not limit any rights or remedies that cannot legally be excluded.

7. Information Required for Refund/Replacement Request

When contacting us, please provide:

Order ID / Transaction ID
Product name
Date of purchase
Payment reference, if applicable
Registered email address
Description of the problem
Screenshot or screen recording, where useful

This information helps us verify the purchase and investigate the issue.

8. Verification

All refund or replacement requests are subject to verification.

We may check:

Payment status
Order details
Product purchased
Download/access records
File integrity
Technical issue reported
Product description and included files

We reserve the right to reject fraudulent, misleading or unsupported refund claims.

9. Replacement Before Refund

Where the issue can reasonably be resolved by providing:

A corrected file,
Missing file,
New download link,
Updated version, or
Compatible version where available,

we may provide a replacement or correction instead of issuing a refund.

10. Refund Method

If a refund is approved, it will normally be processed through the original payment method or another appropriate method available for the transaction.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

11. Duplicate Payment

If you believe you have been charged more than once for the same order, contact us with the transaction details.

After verification, any genuine duplicate payment will be handled appropriately.

12. Payment Failed but Money Was Deducted

If your payment failed but money was deducted from your bank account, UPI or card, please first allow the payment provider/bank's normal settlement period.

If the amount is not automatically reversed or the order remains unsuccessful, contact us with the transaction details.

We will verify the payment status and assist you accordingly.

13. Cancellation

Because digital products may be delivered immediately after payment, an order generally cannot be cancelled once digital delivery or download access has been provided.

If you need to cancel an order before digital delivery/access and the transaction can reasonably be cancelled, contact us as soon as possible.

Cancellation requests will be reviewed on a case-by-case basis.

14. Unauthorized Distribution

If a customer purchases a product and subsequently shares, uploads, distributes or resells the original digital file without permission, this may constitute a violation of the product license and applicable intellectual-property rights.

Refunds will not be provided merely because a customer has violated the applicable license terms.

15. Customer Support

For any genuine issue related to payment, download, file access or product delivery, please contact us.

Website: https://www.odiadtp.blogspot.com

Email: nkprint.in@gmail.com

Business Name: Odia Dtp Owner Team

Address: Kalampur, Kalahandi, Odisha, Pin- 766013

16. Policy Updates

OdiaDTP.com may update this Refund & Cancellation Policy from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

17. Important Notice

By purchasing a digital product from OdiaDTP.com, you acknowledge that you have reviewed the product preview, description, file format, software requirements and applicable license information before completing your purchase.

Digital products are generally non-returnable after delivery or download, subject to applicable consumer rights and the specific circumstances described in this policy.

OdiaDTP.com reserves the right to review each refund request individually and provide a fair resolution in accordance with applicable law and the circumstances of the case.